Following the latest announcement from the Government on Tuesday 23rd February 2021, we are excited to announce we will be reopening our doors on April 12th. Our full treatment menu is now available via our online booking system.
GUIDELINES FOR CLIENTS
Bookings are available by appointment only, we will not be able to see ‘walk ins’ at this time. We will be spacing appointments to limit client contact which may mean that we have to adjust your appointment by 10-15 minutes.
MASK IT UP
From 5th November 2020, it is mandatory to wear a face mask in public places during your visit in accordance with government guidance.
ARRIVE ON TIME
We will be staggering appointment times to limit contact and allow time to clean and disinfect in between treatments. Therefore, please ensure you allow plenty of time to arrive as we may not be able to accommodate you if you are late.
Hand sanitiser must be used upon arrival. Sanitiser stations will be available at key points throughout the salon.
We are asking all clients to please attend their appointment alone. We are not permitting children, friends or relatives to accompany you to your appointment at this time. Please ensure you keep 1+ meter apart where possible.
If you feel unwell, please stay at home and notify us straight away to rearrange your appointment.
BOOKING YOUR APPOINTMENT
NEW CLINIC EXPERIENCE
Over the past few months we have been working hard behind the scenes to create an environment for our guests that is safe and where possible socially distanced, whilst also maintaining our warm friendly service. We have carried out a health and safety risk assessment in each salon and ensured all measures are in place in accordance with the government guidelines and done everything practical to manage transmission risk. Any updated procedures – including use of PPE, safe distancing or hygiene protocols specified by the government have been implemented immediately.
How do I make an appointment?
All appointments can be made by calling us on 01923 804445, at reception when visiting us or by emailing email@example.com We also have a free salon app (available to download in your App Store) and an online booking system where you can make, amend and check your appointments.
Do I need to pay a deposit?
Yes,a non-refundable 50% deposit or full payment will be required at the time of booking to secure your appointment(s), which can be paid over the phone or we can send you a payment link to your email address. Any deposit paid at the time of booking will be deducted from treatment total at checkout but in the result of a late cancellation under 48-hour notice or no shows will be charged in full in line with our cancellation policy.
Please note, when booking online or through our app, a small deposit will be taken to complete the booking by taking your card details. This deposit will be deducted from your treatment total at checkout but late cancellation under 48-hour notice or no shows will be charged through this card automatically in line with our cancellation policy.
Why do you need my contact details?
It’s important we hold your up to date contact details to ensure we can contact you regarding your appointment. We cannot accommodate any bookings unless we have your up to date contact details including name, phone number and email address to ensure.
Will I need to fill out a consultation form?
48-hours prior to your booking we will send you a consultation form electronically which you will need to complete and submit back to us at least 24-hours prior to your booking. You will be required to complete a specific consultation form for each treatment you book due to the different type of questions asked relating to specific treatments. These consultations will include covid-19 related questions which must be answered, if a consultation form is not completed and submitted back to us we may not be able to accommodate your booking and the original charge will still be applied.
My medical history has changed since my last visit, what should I do?
At each visit, you will be required to review the last consultation form you submitted and update any changes. It is your responsibility to ensure you notify us of any changes as some treatments are not suitable for certain conditions.
Will you contact me prior to my appointment?
48-hours prior to your booking we will send you a reminder electronically. We will also call or text you if we need to remind you about completing your consultation form, however it is your responsibility to ensure you complete your consultation and notify us of any changes to your booking.
When should I arrive for my appointment?
To ensure we run efficiently and on time, we ask that you arrive 5 minutes prior to ensure your treatment starts on time as your treatment time is the start time of your treatment. However, please avoid arriving any earlier to limit interaction with other clients in the reception.
Can I bring someone with me to my appointment?
To reduce the number of people in the clinic at any one time, we are asking clients to please attend your appointment alone. We are not permitting children, friends or relatives to accompany you to your appointment during this time. If you require an adult or carer to be present with you at your appointment due to medical reasons, age restrictions or language difficulties please ensure you notify us at the time of booking to ensure we can carry out your appointment.
How are you managing social distancing?
The clinic will operate a controlled entry system to manage the number of people entering our clinic which includes staggering appointment times to limit contact between clients and allow time to clean and disinfect in between treatments. Therefore, to ensure this is carried out we may need to adjust your appointment by 10-15 minutes but we will always make you aware of this ahead of your appointment.
Do I need to wear a mask?
Yes, from 5th November 2020, it is mandatory to wear a face mask during your visit in accordance with government guidance. You must wear a face mask at all times when in public areas, however you may remove your mask during certain treatments such as floatation therapy, facials and massages. For more information on when you can remove your mask please speak to a member of staff. If you do not have a face mask, please ask at reception where we will be able to provide you with one.
Do I need to bring my own hand sanitiser?
Sanitiser stations will be available at key points throughout the clinic and must be used upon arrival.
What happens if I’m ill or showing symptoms on the day of my appointment?
If you find that you’ve woken up not well, please stay at home and contact us immediately to notify us of your cancellation. Please see our cancellation policy for full details.
What happens if my therapist is ill on the day of my appointment?
If a member of staff notifies us they are not feeling well they will be asked to stay at home. If this happens we will endeavour to accommodate you as close to the original appointment time as possible with another therapist or to a time that’s convenient for you. However, if we are fully booked, unable to bring in another staff member to cover or your unable to come in at another time we will need to rebook your appointment for another which I can assure you will always be our last option and we don’t take this option lightly.
PPE & HEALTH & SAFETY
Reasonable steps will be taken to enforce the safe distancing guidelines amongst clients and staff. For the comfort and safety of everyone, clients are kindly requested to comply with our new policy.
- You must wear a face mask at all times when in public areas, however you may remove your mask during certain treatments such as floatation therapy, facials and massages.
- Hand sanitiser must be used upon arrival
- High touch points in the salon such as door handles, the credit card machine, salon beds and treatment areas will be thoroughly cleaned and sanitised after every client.
- Please do not bring any food or drinks in with you to your appointment.
- Perspex shields have been installed at the reception desk
We understand clients occasionally need to change or cancel their appointments so if you cannot make your appointment, need to reschedule, or cancel, we kindly ask that you provide us with notice, allowing us to offer your booking time to another guest.
How long do I have to cancel my appointment?
You are entitled to cancel or amend your booking without charge up to:
3-hour notice for bookings made on the same day
48-hour notice for bookings up to 2 hours
72-hour notice for bookings up to 3 hours or more
Will I be charged if I fail to show or forget to cancel?
If you cancel less than the notice required (see above) or do not show to your appointment a 100% cancellation fee will be applied. Please note, this will apply to all bookings including course and membership treatments.
How do I cancel my appointment?
You can cancel and amend your booking online or by contacting us directly 01923 804445 or email firstname.lastname@example.org.
We do not accept cancellations through our Instagram and/or Facebook channels to avoid delay in messages being received. To ensure you notify us in the correct time, we request that we are notified during our working hours, any cancellations or requests to reschedule outside of our working hours won’t be picked up until we return which may result in a late cancellation. Our online booking system will not allow you to cancel or re-schedule your appointment within 48 hours of your appointment.
Please note, all treatments and services at CYB Skin Clinic are non-refundable. If your cancellation is in relation to Covid-19 please call us on 01923 804445 to speak with a member of our team who will be able to assist you.
Please click here to view our full policy.