We know a lot of our clients have questions regarding appointments, the services we offer and treatment information, therefore we’ve tried to answer all those questions best we can below but if there’s anything we’ve missed or you have any questions, please get in touch and a member of our team will be happy to help.
How do I make an appointment?
All appointments can be made by calling us on 01923 804445, at reception when visiting us or by emailing email@example.com We also have a free salon app (available to download in your App Store) and an online booking system where you can make, amend and check your appointments.
How do I make an appointment using the App?
Please download our free App (available in your App Store).
- Type ‘Create Your Beauty’ into the search bar on your App Store and click ‘Download’
- Once downloaded, please create a new account using the email address you’ve provided us with
- Click ‘Make a booking’ and choose your treatment(s) and click ‘Book now’
- Select your preferred therapist (if you don’t see the therapist you want, it may mean they are not qualified for your chosen service)
- Select a date and time (if you don’t see a date/time that suits you please contact us)
- Once you’ve selected your therapist, date and time please review and add your payment details.
- Your booking will now be processed and you will shortly receive a confirmation email with your booking details.
I have an existing course/membership, how can I book one of my sessions online?
If you have a course with us please log into your account and click ‘Your Courses’ which is located at the top of the screen on our services page. Here you can select a treatment from your course and continue with your booking as above. You will not be required to pay any online deposits if you are booking from a pre-paid course.
If you have a facial membership with us please log into your account and select ‘Make a booking’. Scroll down to ‘Facial Memberships’ and click on your membership. Here you will be able to choose a service from your membership and continue with your booking. You will not be required to pay any online deposits.
When should I arrive for my appointment?
To ensure we run efficiently and on time, we ask that you arrive 5-10 minutes prior to ensure your treatment starts on time as your treatment time is the start time of your treatment. Regretfully if you arrive late to your appointment, we may have to shorten your treatment or it may have to be cancelled to ensure other appointments are not affected by this. The charge for the original booking will still apply.
Can I choose my therapist?
It is not uncommon to have a different therapist for each appointment, however if a client wishes to have the same therapist for each appointment please just let us know at the time of booking. Please note, we have female and male therapists that work in our clinic so if you have a preference please let our staff know at the time of booking.
What happens if my therapist is running late?
We will always do our best to ensure we are on time for each client, however there may be an occasion when your therapist is running behind and we apologise for this but want to assure you this will not affect your treatment and no time will be taken from your treatment.
What happens if my therapist is ill on the day of my appointment?
There may be some occasions, where unfortunately we have to reschedule an appointment which I can assure you will always be our last option and we don’t take this option lightly. If we do need to reschedule a booking, we will endeavour to accommodate you as close to the original appointment time as possible with another therapist or to a time that’s convenient for you.
Do you have parking?
Yes, there is bay-parking at the front of the clinic which is free for 1 hour and on-street parking around the clinic which is free all day. We recommend that you allow time to find a space, especially during peak times.
I’m a new client, what do I need to know?
We will always try to answer any questions you may have over the phone or by email but in order for us to be able to recommend the right treatments for you, we highly recommend a consultation before booking any treatments. This will help us get a better understanding of your concerns and devise a bespoke treatment plan for you. We offer free online consultations via our website and more in-depth advanced consultations in the clinic. Discover more about our online consultations here or book a consultation in the clinic here.
Why do you need my contact details?
It’s important we hold your up to date contact details to ensure we can contact you regarding your appointment. Occasionally we will also send you a salon newsletter or details of offers, of which you can opt-out if you wish. Covid update: We cannot accommodate any bookings unless we have your up to date contact details including name, phone number and email address.
This is my first treatment with you, what do you need to know about me?
As some treatments are not suitable for certain conditions, please ensure you notify us at the time of your booking (and in your consultation) of any medical issues, surgeries or pregnancy. If we are not made aware prior to your booking but when you arrive, it may result in your treatment being cancelled. The original charge will still be applied so please ensure you notify us as soon as possible.
This is my first treatment with you, what do I need to know?
We will send you a consultation 48 hours prior to your appointment to complete and submit back to us before your arrival. This will allow your therapist time to review it and plan ahead for your treatment. When you arrive, your therapist will talk through your concerns with you and answer any questions you may have. After your treatment, your therapist will go over any specific aftercare and may recommend other services or skincare they believe will help you achieve the best possible results.
Do I need to notify you of any medical conditions?
As some treatments are not suitable for certain conditions and for your comfort and safety, please ensure you notify us at the time of your booking (and in your consultation) if you have any medical issues, allergies, physical issues, disabilities, or if you are pregnant. If we are not made aware prior to your booking but when you arrive, we will endeavour to offer a suitable alternative if possible but it may result in your treatment being cancelled and the original charge will still be applied.
My medical history has changed, what should I do?
If your medical circumstances have changed, this includes but not limited to pregnancy, surgeries, medical and/or skin issues, then you must let the clinic or therapist know as soon as possible to ensure we can carry out your treatments. If your therapist feels that a treatment is unsuitable for you due to your circumstances, we will endeavour to offer a suitable alternative if possible. If we are notified before your arrival, charges may apply. Please contact us about the suitability of a treatment before booking if you are unsure.
I’m trying to conceive / pregnant / breastfeeding, can I have treatments?
Absolutely, we have a large range of treatments that are tailored or can be adapted for pregnancy or breastfeeding. It is vital that you make us aware prior to your booking if you are pregnant or are breastfeeding, even if it’s early on as there are some treatments and products in the salon that aren’t suitable for you and your safety is of utmost importance to us. Please note, you must be at least 13+ weeks into your pregnancy before you can have any treatments.
A non-refundable 50% deposit or full payment will be required at the time of booking to secure your appointment(s), which can be paid over the phone or we can send you a payment link to your email address. Any deposit paid at the time of booking will be deducted from treatment total at checkout but in the result of a late cancellation under 48-hour notice or no shows will be charged in full in line with our cancellation policy.
When booking online or through our app, a small deposit will be taken to complete the booking by taking your card details. This deposit will be deducted from your treatment total at checkout but late cancellation under 48-hour notice or no shows will be charged through this card automatically in line with our cancellation policy.
What if I’ve paid a deposit but decide to cancel?
All treatments and services at CYB Skin Clinic are non-refundable including deposits. If you decide to cancel and rebook, at a later date, which falls inside our cancellation policy, we will add your deposit to your account which can be used towards a future appointment within a specified time frame.
We understand clients occasionally need to change or cancel their appointments so if you cannot make your appointment, need to reschedule, or cancel, we kindly ask that you provide us with notice, allowing us to offer your booking time to another guest.
How long do I have to cancel my appointment?
You are entitled to cancel or amend your booking without charge up to:
3-hour notice for bookings made on the same day
48-hour notice for bookings up to 2 hours
72-hour notice for bookings up to 3 hours or more
Will I be charged if I fail to show or forget to cancel?
If you cancel less than the notice required (see above) or do not show to your appointment a 100% cancellation fee will be applied. Please note, this will apply to all bookings including course and membership treatments.
How do I cancel my appointment?
You can cancel and amend your booking online or by contacting us directly 01923 804445 or email firstname.lastname@example.org. We do not accept cancellations through our Instagram and/or Facebook channels to avoid delay in messages being received. To ensure you notify us in the correct time, we request that we are notified during our working hours, any cancellations or requests to reschedule outside of our working hours won’t be picked up until we return which may result in a late cancellation. Our online booking system will not allow you to cancel or re-schedule your appointment within 48 hours of your appointment.
Please note, all treatments and services at CYB Skin Clinic are non-refundable.
RETURNS & REFUNDS
I would like to exchange/return my item, what should I do?
If you’re not entirely satisfied with your purchase, or you’ve changed your mind, we’re here to help. Email us at email@example.com us with your Order Number, item/items you would like to exchange/return and the reason for the exchange/return. You will have 14 calendar to return an item from the day you received it.
We will only accept returned items provided the items are unused and in the original packaging. We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival. If that’s the case, then the return shipping cost is on us and will be included in your refund.
Once we have received your parcel, we will examine it and a member of our team we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly. Please allow 10-14 working days for your return to be processed and for our customer care team to contact you.
How do I return my item(s) to you?
You can return your items by post or in store. If you would like to return your item in store, please call us on 01923 804445 to ensure a member of our team is available at reception to deal with your exchange/refund. If you would like to return by post, simply follow these next steps:
- Package up your unwanted purchase ensuring it’s in it’s original packaging and securely packaged
- Include a note inside your package providing us with your Order Number and the reason for the exchange/return.
- Post it to CYB Skin Clinic, 172 Bushey Mill Lane, Watford Hertfordshire, WD24 7PB
Do you offer refunds on treatments?
All treatments booked at CYB Skin Clinic are non-refundable, unless the client is unsuitable based on medical grounds. In this scenario, a doctors note must be provided and a full credit note will be applied to your account to use towards other suitable services.
Do you offer refunds on Courses and Memberships?
All courses and memberships are non-refundable (this includes courses and memberships that have been purchased but not used). If a client is no longer able to have their treatments due to medical reasons, please provide us with a doctors note and we will apply a full credit note (for services not used) to your account which you can use towards other treatments. Credit expiry will be set based on individual circumstances. All courses & memberships (unless stated otherwise) have a 12-month expiry from date of purchase. Once a voucher has expired they will no longer be valid or accepted in store. Expiry dates on promotional courses and memberships may differ, please contact us if you are unsure.
Please note, all courses and memberships purchased between March 2020 – March 2021 have had extended expiry dates applied (expiry dates will differ based on type of course/membership purchased and date of purchase) Please contact us to confirm if your course/membership has been extended and what your new expiry date is.
Do you offer refunds on Gift Vouchers?
Gift Vouchers are non-refundable or transferable. All vouchers (unless stated otherwise) have a 12 month expiry from date of purchase. Once a voucher has expired they will no longer be valid or accepted in store. Expiry dates on promotional vouchers may differ, please check before using if you are unsure.
Please note, gift vouchers purchased between March 2020 – March 2021 have had extended expiry dates applied (expiry dates will differ based on date of purchase) Please contact us to confirm if your voucher has been extended and what the new expiry date is.
When are refunds offered?
Refunds on treatments/courses and memberships are only offered if we have to cancel your appointment for any unforeseen circumstances, such as, staff sickness. However, we cannot be held liable for any government forced closures due to, but not limited to, disease, epidemics and/or global pandemics. The 2020 COVID-19 pandemic has caused CYB Skin Clinic significant financial loss, however, we will of course honour and extend any courses and/or gift vouchers that were purchased or expired during March, 23rd 2020 – 12th March 2021 due to the forced closure.
Do I need to have a patch test?
Some treatments require a patch test to be carried out 24/48 hours prior to your first treatment. This will still apply even if you’ve had the treatment done previously elsewhere, this is because products used in treatments vary between each clinic and brand. If you choose not to undergo a patch test, you will be required to sign a disclaimer form before your treatment is carried out.
What if I book a treatment without taking a patch test?
If you have booked online for a service that requires a patch test, the system will notify you that you need to book a patch test prior to your appointment, in which case you will need to call us as soon as possible to ensure there is time before your treatment. If you arrive for your appointment without notifying us you will have the option to sign a disclaimer or we will rebook you but please note, the charge for the original booking will still apply as per our policy.
How do I book a patch test?
You can book a patch test by calling us on 01923 804445 or emailing firstname.lastname@example.org and a member of our team will be able to book you in. Patch tests are free and are valid for 12 months, at which point another patch test will need to be carried out. Although we have the option for you to opt not to have a patch test, we highly recommend them especially if you’ve not had that specific treatment before and/or have sensitive skin. Please note, there are some services (such as laser hair removal) where patch tests are required and we will not carry out any treatment until a patch test is done.
Can I use my phone during my visit?
To ensure that you and all our clients have the best experience, we have a no phone policy through-out the clinic and politely ask that once you enter the clinic your mobile phone is placed on silent or turned off and refrain from taking phone calls in the clinic, this includes treatment rooms as you can still be heard in other treatment areas. Movies, music and all other forms of audio may only be listened to through headphones to avoid disrupting our other clients.
Can I bring friends or family with me?
We understand that you may wish to bring friends and family with you when you attend your appointment but to ensure minimal disruption to other guests attending the clinic we kindly request that you don’t bring anyone in with you unless they are receiving treatments. Due to health and safety regulations, unsupervised children are not permitted in the clinic and/or treatment rooms. If we have to reschedule on the day due to childcare arrangements, you may incur a cancellation fee.
Covid update: To reduce the number of people in the salon at any one time, we are asking all clients to attend their appointment alone. Our aim is to keep the reception area clear for clients who are waiting to be seen and we will not be permitting anyone who does not have a treatment to wait in the reception area at this time. Please call us on 01923 804445 if you have any questions.
Where can I purchase a gift voucher?
Vouchers are available to purchase over the phone and in-store at reception for any amount or service. Vouchers are also available to purchase through our website and/or app which we can send as an E-voucher directly to you or the recipients email address. If you require a voucher to be sent by post, a small P&P fee will be added to the total amount.
Please note, if you purchase your voucher in store or over the phone you will receive a physical gift card. If you purchase your voucher online through our website or app you will receive a virtual E-voucher sent directly to your chosen email address.
How long do I have to use my gift voucher?
All vouchers (unless stated otherwise) have a 12 month expiry from date of purchase. Once a voucher has expired they will no longer be valid or accepted in store. Expiry dates on promotional vouchers may differ, please check before using if you are unsure. Gift Vouchers are non-refundable or transferable.
My gift voucher expired during lockdown, what should I do?
Please contact us with your voucher number and a member of our team will be able to confirm if you voucher has been extended and what your new expiry date is.
Where can I buy products?
Products are available to purchase in store and online.
What brands do you sell?
We sell a wide range of award winning brands including: Advanced Nutrition Programme, Brows by Mii, CACI, Decleor, Dermalogica, Elemis, Environ, Epiderma 5, Genosys, Guinot, Jessica, Kissed by Mii, Mii Cosmetics, Skinbreeze and Spongelle.
Can you ship my items to me?
Yes, you can place orders over the phone or you can purchase your products online here.
What are your delivery options?
We aim to despatch all items ordered within 2 working days of receipt of cleared funds. If you have selected Special Delivery Guaranteed by 1pm please ensure you order is placed before 2pm, otherwise your order may not be despatched until the following working day.
- Royal Mail 2nd Class (delivery aim 2-3 days) – Orders placed after 4pm will be shipped the following working day.
- Royal Mail 1st Class (delivery aim 1-3 days) – Orders placed after 4pm will be shipped the following working day.
- Royal Mail Special Delivery Guaranteed by 1pm (1-day delivery aim) – Any orders placed after 2pm will be shipped the following day due to the deadline Royal Mail have in place to ensure all deliveries are delivered on time.
Please note, delivery times are estimated (not guaranteed unless stated ‘guaranteed’) and are calculated from the date the order is placed. All items are subject to availability and in the unlikely event that we cannot supply you, we will advise you immediately and you will be given a full refund or credit if preferred.
Need to exchange or return an item?
If you’re not entirely satisfied with your purchase, or you’ve changed your mind, we’re here to help. Email us at email@example.com with your Order Number, item/items you would like to exchange/return and the reason for the exchange/return. You will have 14 calendar to return an item from the day you received it. Please refer to our returns and refunds for details on how to return your item to us.
What is an off peak course package?
We’re always looking at ways we can make treatments more affordable for our clients which is why we have introduced our off peak course packages. Purchase any one of our packages and receive up to 2 treatments free. Once purchased you can then book in your treatments between Monday-Thursday 10am-5pm.
Do you offer course packages on all your treatments?
Yes. We offer course packages on all our treatments but please note the discount applied varies for each treatment so please refer to each package for details.
Where can I purchase a course package?
You can buy them in store, over the phone or online here
Can I spread my payments over monthly instalments?
Course packages will need to be paid for upfront or at your first appointment session. However, if you are looking to spread the cost, we also offer monthly membership subscriptions for facials, massages, laser hair removal and float therapy. Please get in touch to find out more.
What are the t&cs for course packages?
Packages must be purchased upfront. Discounts cannot be used in conjunction with any other promotion. Treatments must be booked between Monday-Thursday 10am-5pm. All course packages are non-refundable (this includes courses that have been purchased but not used). If a client is no longer able to have their treatments due to medical reasons, please provide us with a doctors note and we will apply a full credit note (for services not used) to your account which you can use towards other treatments. Credit expiry will be set based on individual circumstances. All courses (unless stated otherwise) are valid for up to 12 months from date of purchase – please refer to each treatment for individual course expiry dates.
SKIN CLUB MEMBERSHIP
What is a Facial Skin Club Membership?
We are pleased to introduce our Facial Skin Club Membership which offers 5 different memberships starting from only £35 with no joining fees. These memberships ensure that each time you visit your getting exactly what you need, when you need it.
What facial memberships do you offer?
Signature – £35pm
Classic – £55pm
Super – £65pm
Ultimate – £75pm
Platinum – £85pm
Find out more on our vip facial memberships and what’s included in each package here.
What’s included in your memberships?
Each membership includes:
- Monthly facial of your choice (from your chosen package)
- 10% OFF all other treatments
- 10% OFF all product purchases
- Free Skin Peel, Microdermabrasion or Dermapeel*
- Free Luxury Gift Set*
- Exclusive access to our VIP WhatApp Group
- Exclusive access to special offers and discounts
- Weekly opportunities for FREE treatments with access to our modelling list
- Double loyalty reward points at every visit
What other benefits are included?
- No finance
- No deposits or joining fees
- No credit checks
- Personalised treatment plans
How does it work?
Our memberships work exactly like your monthly phone bill or gym membership. A monthly automatic payment powered by GoCardless will come out of your account and then each month you can come in for any treatments that are on your membership plan and enjoy the benefits. It’s as simple as that. If you’re unsure of what treatments or membership to go for please get in touch or a book a consultation to speak with one of our skin experts. You can cancel your membership at any time but please note all benefits will stop with immediate effect.
Do I have to sign a finance agreement?
No – there are no credit checks or finance agreements with our Facial Skin Club memberships, it is just a simple monthly recurring payment.
How long does a membership last?
All memberships are set on a 12-month membership
Do I need to pay a deposit?
No, your membership will automatically start once your first payment is complete and you can get booked in as soon as you like.
Is it a pay as you go service?
Our Facial Skin Club memberships must be paid monthly. If you miss an appointment one month, you must still pay the instalment for that month. If you wish to pay as you go, then you can still have facial treatments with us, which will be charged based on our normal price list, however, these will not include any of the benefits included with our memberships.
Can I pay by cash?
Unfortunately not, all Facial Skin Club members must have a monthly recurring payment with us through GoCardless.
How do I sign up to a membership?
Please contact us on 01923 804445 or email firstname.lastname@example.org to speak with a member of our team. A consultation may be required before we set you up on a membership if we feel we need to discuss your concerns in more detail or do a skin analysis to ensure you are set up on the right membership for you.
LASER CLUB MEMBERSHIP
What is a Unlimited Laser Membership?
Everybody’s skin is unique and we understand that it can be difficult to choose how many sessions you may need which is why we introduced our Unlimited Laser packages to provide you with a whole year of unlimited sessions without the worry of costs adding up.
What unlimited memberships do you offer?
- Hollywood – £499
- Full Legs – £599
- Hollywood & Full Legs – £799
- Full Body (includes Full Legs, Full Arms, Underarms & Extended Bikini) – £1499
- Full Body (includes Face, Full Legs, Full Arms, Underarms & Hollywood) – £1999
- Chest (including nipples) – £499
- Full Back & Shoulders – £599
- Full Back, Shoulders & Chest – £899
- Full Body (includes Full Back, Shoulders, Chest & Cheeks) – £999
How does it work?
Select and purchase the package that works best for you and start booking straight away. Please note, if you’ve not had a laser treatment with us before, a consultation and patch test will be required before your initial treatment.
How long do I need to leave in between each session?
We recommend coming in for your laser hair removal treatment every 4-6 weeks.
How long does a membership last?
All memberships are set on a 12-month membership.
Is it a pay as you go service?
No, all our Unlimited Laser Memberships must be paid upfront before any treatment is carried out. If you want to pay as you go, check out our laser combo packages that will still save you money but allow you to the flexibility to pay as you go.
Can I pay by cash?
Yes, we accept cash and all major credit/debit cards, including American Express.
How do I purchase a membership package?
Please contact us on 01923 804445 or email email@example.com to speak with a member of our team. A consultation will be required if this is your first laser treatment with us.
We hope you never feel the need to come to us with a complaint, however if you are in any way unhappy please do not hesitate to contact us straight away, by using one of the following methods:
Phone: 01923 804445
Letter: 172 Bushey Mill Lane, Watford, Herts, WD24 7PB
Please note, if you decide to contact us by phone, your call may be answered by a member of staff who may not be able to deal with your complaint straight away (for example a therapist or receptionist). However, we take all complaints very seriously and it will be passed on to a member of the management team who will then contact you, to discuss any concerns you have, as soon as possible.
PAYMENTS & ONLINE SECURITY
How can I pay for my booking?
You can pay for your booking over the phone, via a payment link or at reception in store. We accept cash and all major credit/debit cards, including American Express.
Can I pay for someone else’s appointment?
Yes, you can pay over the phone or we can send you a payment link. You can also visit us in store and pay at reception. Please note, all credit/debit card processing is handled by Worldpay, PayPal or VivaWallet and their facilities are fully secure. We do not store any customer’s financial details.
What laser device do you use?
Trilogy ICE (the laser device we use) is one of the finest laser hair removal solutions available, it works with triple wavelengths (Alexandrite, diode and YAG) allowing for simultaneous targeting of multiple tissue depths as well as anatomical structures inside the hair follicle. This ensures coverage of the widest range of skin and hair types. With the combination of varying penetration and absorption levels of these wavelengths, the application is faster and larger areas can be treated at once. As the name implies application of this device is accompanied by a cooling effect which soothes the skin during treatment for gentle pain free results.
Do I need a patch test?
Yes, all clients will need a patch test before any treatment is carried out. The client will need to shave a small patch in the areas they wish to be treated at least 12-24 hours prior to your consultation and patch test.
Does it hurt?
Most people describe the treatment as uncomfortable rather than painful. The level of discomfort varies between individuals and the different areas being treated. Some people feel nothing, some feel a heat sensation, and some have likened the sensation to mild stinging or the flicking of a rubber band. Generally the coarser or thicker the hair, the greater the sensation. There is usually some form of skin response post treatment, normally a mild redness. All of our staff are highly professional and experienced and have been trained extensively, so they can perform the treatment quickly and efficiently.
How many sessions will I need?
To achieve optimum results, we recommend having a course of treatments (usually between 6-10) but this will depend on many factors such as skin type, hair density, area being treated, medications, medical conditions and hormonal influences. Results vary from individual to individual and it is vital to adhere to the correct aftercare for the treatment. We recommend coming in for your laser hair removal treatment every 4-6 weeks.
Is it permanent?
Laser hair removal can provide a major reduction in hair growth, although you will need to have top-up sessions every 6-12 months after your course has finished.
Do I need to do anything prior to my treatment?
Please ensure that the area being treated is shaved prior to your booking (we recommend 12-24 hours before the appointment). If you attend an appointment without shaving prior, it may result in your treatment being cancelled and the original charge will still be applied. We kindly ask that all clients have removed all fake tan, body creams and deodorant before arriving for their treatment, this includes make-up and creams if you are having laser on any facial area.
What is the pre-care advise?
- Avoid sitting in direct sunlight prior to your treatment
- Avoid wearing fake tan (including spray tans) on the area being treated
- Do not wax, tweeze or use depilatory creams 2-3 weeks prior to your first treatment or during your course of treatments.
- Avoid chemical peels or laser resurfacing treatments up to 2 weeks prior to your treatment
- Do not use sunbeds prior to your treatment or during your course of treatments
What is the aftercare advise?
- Avoid sitting in direct sunlight
- Do not apply fake tan for at least 7 days after your treatment
- Do not wax, tweeze or use depilatory creams 2-3 weeks prior to your first treatment or during your course of treatments.
- No baths, showers, saunas, jacuzzis, swimming, steam rooms, exercise or excessive sweating for 48 hours after your treatment.
- Do not apply chemical creams or deodorants on the area being treated for at least 24-hours after your treatment.
- Wear a minimum of SPF 30 at all times.
- Avoid wearing tight clothing (such as tights or jeans) on the area being treated straight after your treatment.
- No active products such as AHA’s, BHA’s and retinol for 3-7 days after treatment
If any of the above are not adhered to by the client, it may result in your treatment being cancelled for your health and safety but the original charge will still be applied. To find out more please speak with a member of our team.
What facials do you offer?
From relaxation to problematic skin our facial therapy treatments offer something for everyone. At CYB skin clinic we use award-winning and advance skin care brands to re-energise your skin and specialise in anti-ageing advanced treatments using high tech formulas and devices so whether you are looking for an instantly brighter complexion or multi-step treatment to improve skin quality and specific concerns, we’ve got you covered. Click here to find out more about the brands and facial treatments we offer.
What facial is right for me?
There are many types of facial treatments, and choosing the one you need depends on your own skin concerns and skin type. Some are highly moisturising, others are firming and restoring, while some focus on problem areas and certain skin conditions so when it comes to choosing the right facial, we find a lot of our customers feel overwhelmed and confused, which is why we have introduced our Skin Quiz Assessment which helps you choose the right facial for you and your specific concerns. Alternatively, you can book a one-one consultation through our online consultation service or in the clinic where one of our skin experts will devise a bespoke treatment plan and/or home care prescription to ensure you are getting what you need when you need it.
How often should I have a facial?
Your skin cycle lasts 21 days. This means that to have an effective programme of facials and to see real long lasting results, we recommend having a facial every 3-4 weeks. However, because people get facials for all different reasons, how often you should have a facial will depend on several factors such as your age, skin concern and skin type. At CYB we provide a skin analysis before your facial, to assess your skin at that present moment and discuss with you your main concerns that you want us to tackle.
Why are regular facials important?
When it comes to your skins health regular facials and an essential skincare routine are important to assist in your skins natural renewal process and health reveal a natural healthy-looking glow.
A staggering amount of pollution, dirt, grime, and dead skin accumulates on the face. This build up is an unavoidable fact of life. We can do the best we can to keep the skin clean with our daily skincare routine but it is not always enough. Think, we brush our teeth, floss when we remember, and still acknowledge the importance of going to the dentist for a regular deep clean. Keeping up with dentist appointments saves us a lot of money down the road. Like our teeth, the skin needs to be evaluated and cleansed by a trained professional every so often to maintain a healthy complexion. An aesthetician should be seen as the dentist for our skin.
There’s also the fact that what your skin may need now, isn’t necessarily what it may need in a few months time as your skin is constantly changing. By having regular facials you can ensure you are getting exactly what you need, when you need it.
What are the benefits of having regular facials?
- Reduce the appearance of fine lines and wrinkles
- Reduce breakouts and blemishes
- Reduce stress
- Improve skin tone and texture
- Reduce Acne breakouts
Is there any downtime to facials?
Everyone’s skin is different, therefore how you respond to your facial will vary but the majority of our skin treatments require no downtime. Your therapist will talk you through a post-treatment care regime best suited for you.
Is there anything I need to do prior to having a facial?
Each facial is different, some facials will require you to avoid certain things to help pre-pare your skin for you treatment, whilst others won’t, therefore please contact us and a member of our team will be happy to help answer any questions you may have.
What should I avoid after my facial?
Each facial is different, therefore the aftercare advise will vary depending on the facial you are booked in for. Your therapist will discuss all aftercare advice and answer any questions you have after your treatment, however if you would like to discuss your treatment before please contact us and a member of our team will be happy to help.
Do you offer facial packages?
Yes we offer courses of 6 sessions or 10 sessions on all our facial treatments and we also have a Facial Skin Club Membership which offers 5 different memberships starting from only £35 with no joining fees. Please contact us to find out more.
What massages do you offer?
We offer a wide range of targeted and results-driven treatments from our signature and specialised massages to award-winning brands like Elemis and Decleor, each massage is tailored to your each and every need and designed to relax and unwind both body and mind. All our therapists are highly trained in the latest massage techniques, using the best natural (and where possible) organic products and massage oils, so whether you are looking for a quick pick me or a more in-depth treatment, our therapists will ensure your treatment is tailored to your needs. Please click here to discover our full range of massage treatments.
What massage is right for me?
There are many types of massage treatments, and choosing the one you that’s right for you depends on your own concerns and medical history. Please contact us or book a consultation to discuss your concerns and we will be able to recommend the massage we feel is right for you to help meet your precise needs.
Will a massage help me?
Definitely, all massages provide benefits, however the more frequently you receive them, the more long lasting those benefits will be. Receiving regular massages can help:
- Relieve stress and conditions associated with it, such as tension headaches.
- Help boost immune system strength
- Boost mental health and wellness
- Help with pain management and improve range of motion
- Reduce muscle tension, improve exercise performance, and prevent injuries.
How often should I have a massage?
Individual preference varies, so for most it depends on your pain, physical needs, emotional needs, and of course, budget. For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief but it is important to remember that we are all different and may require massages more or less frequently than others, please speak with our experts who will help devise a personalised treatment plan for you.
Will I be covered during my session?
We want all our clients to feel relaxed and comfortable during their treatment so you should undress to your desired level of comfort. We do ask that you underdress down to your underwear but this is entirely up to you. You will undress and dress in the privacy of your massage room and will be securely covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed at any one time. Please let your therapist know if you are uncomfortable for any reason during your massage session.
What’s included in my session time?
Your session will include your chosen massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly personalised.
Can I talk during my massage?
It is entirely up to you, some people enjoy having a conversation whilst others prefer not to but keep in mind that the purpose of a massage is to relax your mind and body and provide you with peace and tranquility. Regardless of your choice, if you need something in order to be more comfortable please let your therapist know to ensure we are providing you with the best experience possible; knowing if you are too hot, too cold, in an awkward position, or would like a change in pressure is a key part of that.
Do you offer massage packages?
Yes we offer courses of 6 sessions and 10 sessions on all our massage treatments. Please contact us for more information or visit our online shop here to browse our courses and packages.
What wax do you use?
We use Wax-U. They are the UK’s leading specialists in intimate waxing using an advanced wax formula specially designed for super smooth results like you’ve never felt before. Our professional staff will accommodate your needs in a hygienic, private environment and help you choose the perfect style for you.
How long should I leave between treatments?
We usually recommend waxing appointments every 4-5 weeks, however everyone is different, so please speak with your therapist to ensure your appointments and timings are specific to your requirements.
Your hair should be at least a ¼ inch (about the length of a grain of rice) to allow the wax to grip around the hair. If you are unsure if your hair length is longer enough, please come into the salon prior to booking and we will be happy to advise. If you arrive for your appointment and we feel that the hairs are not long enough for the treatment we will make you aware of this and, whether or not you decide to go through with your treatment, you will still be charged for the full appointment.
Is there anything I need to do prior to my appointment?
Although we always recommend not shaving between sessions, it’s important to avoid shaving or using any other hair removal techniques at least 2 weeks prior to your appointment as this will affect hair growth and treatment results. The hair will need to be at least 5-10mm. The night before your wax, have a warm bath and gently exfoliate the area. This removes dead skin and will make the process easier. Prior to your treatment have a shower for freshness and to relax.
Whats the different between strip & hot wax?
A lot of waxing is often down to the technique and experience of the therapist. Strip wax is fast and works very well on large areas like the legs. Hot wax is good for strong hair in sensitive areas, such as the bikini. The warmth of the wax also opens the pores, so should make the treatment less painful.
What type of bikini wax should I book?
Bikini waxes can range from the traditional bikini shape, which involves tidying the pubic area to ensure no hair is visible outside of the knicker line, to a Hollywood wax which involves all pubic hair being removed. A perfectly shaped upside-down triangle of hair is left, with no hair escaping the knicker line at the top of the thigh.
- Standard Bikini – A perfectly shaped upside-down triangle of hair is left, with no hair escaping the knicker line at the top of the thigh.
- Extended Bikini – Similar to the standard bikini wax, the high or extended bikini wax removes more hair to leave a smaller and more defined triangle.
- Brazilian – It removes all of the pubic hair but leaves a small neat strip at the front. This waxing involves removing the pubic hair between the legs and through into the buttocks area.
- Hollywood – A complete removal of all of the pubic hair, from the front, between the legs, and between the buttocks. It’s the complete hair removal solution.
Please ensure you let our staff know at the time of booking which bikini wax you would like to book as each salon/clinic is different and timings vary. If you are unsure which treatment to book please contact us and a member of our team will help guide you through which option would be best for you. Please note, if you book the wrong treatment the original booking may still be charged. For more information on our waxing treatments please click here.
What nail treatments do you offer?
We offer a wide selection of manicure and pedicure services including award winning nail treatments from Jessica and Gel Bottle. Our specialist nail care treatments include your basic shape and polish, for a smooth and shiny finish, signature manicures and pedicures to care for your cuticles and remove any dry bits of skin and luxury manicures and pedicures for that ultimate experience.
What brands do you use?
We use Jessica & Gel Bottle.
How long will my gels last?
On average, Gel polish will last 2 to 3 weeks but this will depend on how you look after them.
Will Gel polish damage my natural nails?
No, Gel polish doesn’t harm or damage your natural nails but picking at gel polisher removing them incorrectly will harm your nails. If you pick at the polish and peel it, you will inevitably peel away part of your natural nail, leaving it thinner and weaker. Please always ensure your gel polish is removed correctly.
Can you remove my existing gels or acrylics?
We don’t remove acrylics but we can remove gels. If you require existing gels to be removed along side your treatment please ensure you make us aware at the time of booking to ensure enough time is allocated to your treatment. Gel removal takes between 15-30 minutes and we will not have adequate time to complete your treatment if you do not book a gel removal with your treatment or notify us prior to your appointment. Please note, if you arrive to your appointment with existing gels that you have not notified us about, we may not be able to accommodate your booking and the original booking charge will still apply.
I’ve just had gels applied and they are already peeling, what should I do?
Gel polish should last at least 2-3 weeks but if you find your gels have started peeling right after your treatment please contact us straight away by emailing us a picture of your nails or popping into the clinic so we can advise further.
My nails are in really bad condition, what treatment do you recommend?
If you find that your nails are in poor condition we would recommend choosing a manicure/pedicure so we can treat your nails. Our standard shape and polish only includes filing and shaping the nails finished off with a Jessica polish and therefore will not include any cuticle work or time to treat your nail concerns. Click here to discover our full list of nail treatments.
Can you treat fungal infections?
We advise that clients with fungal infections including verrucae and athletes foot see their GP or pharmacist before any nail treatments are carried out.
What aftercare advise do you recommend after my treatment?
- Do not pick or peel the gel off as this can cause damage to the natural nail. To remove Gel polish make an appointment to have them removed.
- Wait 24 hours after application before swimming, bathing or soaking nails in water.
- Chlorine may lift gel so always ensure to rinse your hands thoroughly after swimming.
- Insect repellent can also lift Gel polish after prolonged use; try to avoid having it near your nails
- Always use gloves when cleaning and washing up
- Do not expose the nails to any harsh cleaning products or nail varnish remover
- Sunscreen may lift Gel Polish. Wash your hands thoroughly after applying any sunscreen and avoid putting around the nails.
- Use the Jessica Phenomen Oil on your nails and cuticles daily to prolong the gels.
- Do not use oil based products.
What is floatation therapy?
As explained by a pre-eminent scientist: “Floating is a method of attaining the deepest rest that humankind has ever experienced.” Essentially, it’s spending an hour or so lying quietly in the dark, suspended in a warm solution of Epsom salt, 26cm deep, and so dense that you float effortlessly. In short, it’s complete mental and physical relaxation.
What floatation tank do you have?
Here at CYB we have a float tank (also known as a float cabin). Cabin-Style tanks aim to give people more room to float, they are large enough for most people to stand in and wider than most tanks and pods. Our tank includes LED lighting and audio options for a personalised experience.
Is there anything I need to do prior to my appointment?
You don’t need to prepare for you float. However, we do recommend that you:
- Eat a light meal two hours before you float
- Avoid stimulants like caffeine on the day of your treatment.
- Avoid shaving 12-hours prior to your appointment
Do I need to bring anything with me?
Towels, earplugs, shampoo, conditioner and shower gel will all be provided for you by us however you might want to bring other personal toiletries with you. You will be in your own floatation tank and room; therefore, we recommend floating naked to be completely free of sensation, but if you’d prefer to wear a swimsuit or trunks, remember to bring a bag to put them in afterwards, too.
I’m pregnant, can I float?
It is completely safe for pregnant women to float. Many women have found unique relief from the physical strains of later pregnancy when they float, as pressure is taken off of their backs. We also hear from pregnant women that floating is the perfect environment to connect with their baby, as they can more easily sense them in the stillness of the pod.
I’m claustrophobic, can I float?
It’s a common worry, but our floatation tank is much bigger than people expect – so big, in fact, that you can stretch out without touching the sides and most people can stand in it. If you do feel nervous, you can always leave the door open or have the inside light on for as long as you like – you’re in complete control of your floatation experience. Once inside the tank, people are usually surprised at how safe and relaxed they feel.
I’m disabled, can I float?
Floating is completely safe and provides many benefits, however if you have a physical disability we ask that you speak with your doctor prior to booking. If your doctor confirms it’s ok to float, please contact us to speak with a member of our team to ensure we can accommodate your booking and put the correct safety measures in place.
I have epilepsy, can I float?
For health and safety reasons we do not allow anyone with epilepsy to float.
Can I float with low or high blood pressure?
Floating is proven to reduce blood pressure, however please speak with your doctor about floating if you suffer from low blood pressure.
Is there a minimum age?
You must be over 16 years old to float – people under the age of 16 are not allowed to float due to health and safety regulations.
How is hygiene maintained?
The high content of salt water ensures that nothing harmful can survive within the tank. The water is automatically filtered through a 1-micron pool filter (that’s 1/100th the diameter of a human hair!) between each session and throughout the day when it’s not in use.
Do you use chemicals in the tank?
We use UV light as the primary disinfectant, along with a filtration system. We also use a small amount of hydrogen peroxide to oxidise any bacteria, but this can’t harm you. It’s the safest and healthiest way we can keep our float tank clean.
How much salt do you use in the water?
We use half a tonne (525kg) of Epsom salt (also known as magnesium sulphate). This allows you to float effortlessly in the water and provide you with severalhealth benefits such as:
- Improved skin and hair– including improved skin elasticity and moisture, reduced acne and allergies, and glossier hair.
- Reduced muscle pain, cramping and headaches– as a result of flushing toxins and heavy metals from the cells.
- Better regulated blood sugar– as magnesium improves the body’s ability to use insulin, which controls glucose levels.
- Improved sleep– as magnesium deficiency can be a key indicator of poor sleep.
Did you know, you don’t have to float to reap the benefits of Epsom salts. Even a few handfuls into a warm bath can have amazing benefits.
What are the benefits of floating?
There are lots of benefits to floating including mental, physical and emotional benefits. Please visit our float page to discover the full benefits to floating.
What can I expect from my first float?
The majority of people emerge from their float feeling refreshed and relaxed, with a clearer head. The benefits are different for everyone, so it’s best to be open-minded about what you’ll experience. Sometimes it can take a few floats to learn how to switch off fully so we recommend trying it a few times to fully determine if floating is for you.
Can I float with a friend?
We don’t offer floating in pairs, because it wouldn’t allow you to experience all the benefits of floating which come from the lack of sensory input.
What will happen at my float session?
When you arrive (if this is your first time floating with us) a member of our team will take you through to the float tank and talk you through the process, what to expect and how to make the most out of your experience.
For more information and to view our full FAQs please click here.